Last updated: 25 August 2026

At JIVA DIAM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the choices available to you when you visit jivadiam.com, create an account, place an order or contact us.

Information We Collect

We may collect the following information:

  • Your name, email address, telephone number and billing or delivery address.
  • Account details, order history and saved preferences.
  • Information relating to purchases, payments, refunds and customer enquiries.
  • Messages, product reviews or other information you choose to provide.
  • Technical information such as your IP address, browser type, device information and website activity.
  • Marketing preferences and interactions with our emails or promotions.

Payment details are processed securely by our payment service providers. JIVA DIAM does not ordinarily receive or store your complete payment-card information.

How We Use Your Information

We may use your information to:

  • Process, fulfil and deliver your orders.
  • Manage payments, cancellations, replacements and refunds.
  • Create and maintain your customer account.
  • Respond to questions and provide customer support.
  • Send order confirmations and service-related communications.
  • Personalise and improve your shopping experience.
  • Detect fraud, protect our website and maintain security.
  • Send promotional communications where you have consented or where otherwise permitted by law.
  • Meet our legal, tax, accounting and regulatory obligations.

Where required by applicable law, we process personal information because it is necessary to fulfil our contract with you, comply with a legal obligation, support our legitimate business interests or act with your consent.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping basket, understand website performance and support relevant marketing.

Some cookies are essential for the website to function. Where required, non-essential cookies will only be used after you provide consent. You can manage cookies through the consent tool on our website or through your browser settings.

Disabling certain cookies may affect some website features.

When We Share Information

We may share relevant information with trusted organisations that help us operate our business, including:

  • Payment processors and fraud-prevention providers.
  • Delivery, logistics and fulfilment partners.
  • Website hosting, ecommerce and technical-service providers.
  • Email, analytics, advertising and customer-support platforms.
  • Professional advisers, insurers and regulatory authorities.
  • Law-enforcement bodies where disclosure is legally required.

These organisations may only use the information for the relevant service or as otherwise permitted by law.

We do not sell your personal information in exchange for money.

International Data Transfers

JIVA DIAM serves customers internationally. Your information may therefore be processed in countries other than the country where you live.

Where required, we use appropriate contractual, organisational or legal safeguards to protect personal information transferred internationally.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services.
  • Maintain order and transaction records.
  • Resolve complaints or disputes.
  • Prevent fraud and maintain security.
  • Satisfy legal, tax and accounting requirements.

Retention periods may vary depending on the nature of the information and our legal obligations.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online system is completely secure. Although we work to protect your information, we cannot guarantee the absolute security of information transmitted over the internet.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of certain information.
  • Restrict or object to certain uses of your information.
  • Receive certain information in a portable format.
  • Withdraw consent where processing relies on consent.
  • Opt out of direct marketing.
  • Submit a complaint to the relevant data-protection authority.

These rights may be subject to legal limitations. We may need to verify your identity before completing a request.

To stop receiving promotional emails, use the unsubscribe link included in the email or contact us directly. You may still receive essential communications relating to your account or orders.

Children’s Privacy

Our website and products are not directed towards children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact us so that we can review and remove it where appropriate.

Third-Party Websites

Our website may contain links to websites operated by other organisations. Their privacy practices are governed by their own policies, and JIVA DIAM is not responsible for how those websites collect or use information.

Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page with its effective date.

Contact Us

For privacy questions or requests, please contact:

JIVA DIAM
 105, Samjuba Bhuwan
Sardar Diamond Market
Opp. Princess Plaza, Mini Bazar
Surat 395006

Email: hello@jivadiam.com
Telephone: +91 9900614581