At Jiva Diam, we are committed to delivering premium-quality diamond jewellery with exceptional care. Please review our refund and replacement policy before placing your order.

Order Cancellation

• Orders may be cancelled only before they have been shipped.
• Once an order has been shipped, it cannot be cancelled.

Refund Policy

Refunds are not available once an order has been shipped, except under the following circumstances:

• You receive a damaged product.
• You receive a product different from the one you ordered.

Replacement or Refund

If your order arrives damaged or incorrect, you may choose one of the following:

• Replacement of the product, or
• Full refund

To process your request, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos or videos of the product
• Images of the original packaging

Once we verify the issue, we will promptly arrange a replacement or process your refund.

Non-Refundable Cases

Refunds or replacements will not be accepted in the following situations:

• The correct product was delivered in good condition.
• The product has been used, worn, altered, or damaged after delivery.
• The request is due to a change of mind or personal preference.
• The order has already been shipped and you wish to cancel it.

Need Assistance?

If you have any questions regarding your order or this policy, our customer support team is here to help. Please contact us with your order details, and we’ll be happy to assist you.

Jiva Diam appreciates your trust and looks forward to providing you with a seamless shopping experience.